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Questions, answered.

33 of them. If yours isn't here, write to support@polyread.io and a person will reply.

Getting started

What is PolyRead, in one sentence?
It turns things you’d read, watch or listen to anyway into language practice. You bring the news, a novel, a podcast or a video, and every word in it is one tap from its meaning, its pronunciation and your review queue.
Do I need to install anything?
No. PolyRead runs in any modern browser on a laptop, tablet or phone, and everything lives with your account, so signing in on another device picks up mid-sentence.
Which languages can I learn?
Seven: Chinese (Simplified), Chinese (Traditional), Cantonese, Japanese, Korean, Spanish and French. These are the languages whose library is deep enough to actually learn from, which is why we’d rather do seven properly than list thirty. More are on the way, and requests genuinely do influence the order.
What language do the translations appear in?
Whichever you pick as your native language when you sign up. You can change it later in Account, and lookups will switch over.
I’m a complete beginner. Is this for me?
Yes, but start with the graded material rather than the news. You choose a level from A1 to C2 when you sign up, and the lessons and series are written to it. Authentic articles and podcasts are worth reaching for once you can get through a graded story without stopping every line.
Can I learn more than one language at once?
Yes, and that’s rather the point of the name. Each language keeps its own level, its own saved words and its own review queue, and you switch between them with one tap. No second account, no second app.
How do I sign in?
With Google, with Apple, or with an email address and password.

What you can read, watch and hear

Where does the content come from?
Some of it we make: guided lessons written to your level, multi-part series, and word collections. The rest is the real world. Daily news from actual publishers, podcast episodes, songs, books and anything you bring yourself.
Can I bring my own material?
Yes. Paste a link to an article or a YouTube video, upload a file, or paste raw text. It lands in your library and behaves like anything else: tappable, saveable, reviewable.
Which file types can I upload?
PDF, EPUB, plain text (.txt) and HTML (.html, .htm). EPUB is the one to prefer for books, since it keeps chapters and reflows properly at any type size.
Is anything I upload visible to other people?
No. Files you import are yours alone. Nobody else sees them and they don’t go into the shared library.
Is there audio?
Often. Podcasts come with their original audio, songs with the recording, and many lessons and series carry narration. Where a piece has audio, the sentence being spoken is highlighted as it goes, so your eyes and ears stay together. Dialogues are cast with a different voice per speaker.
How does the pronunciation above the characters work?
For Japanese you get furigana over kanji, for Mandarin pinyin over hanzi, and for Cantonese jyutping. It sits directly on top of the character rather than beside it. You can change its size, and you can have it disappear on words you’ve already learned, so the page gets cleaner as you improve.
Can I change how the text looks?
Yes. Type size, weight, line height and where the progress bar sits are all yours to set. Close a document mid-paragraph and it reopens exactly there.

Words and review

What happens when I tap a word?
You get its meaning in your own language, in the sense it carries in that sentence rather than the first entry in a dictionary list. From the same panel you can hear it spoken, ask for an explanation, check Wikipedia, look at images, or save it.
Can I look up a whole phrase?
Yes. Drag across a run of words and you get a translation of the phrase rather than of the word under your finger.
What does saving a word actually do?
It joins your review queue, and it stays highlighted wherever it turns up again while you read. Each saved word keeps the sentence you met it in, so you review meaning in context instead of on a bare flashcard.
What is spaced repetition?
A scheduling trick: a word comes back just before you’d have forgotten it, and each time it sticks, the gap before the next review gets longer. It’s a good deal more efficient than reviewing everything at the same rate, and it’s why a few minutes a day goes a long way.
Do my languages share one review queue?
No, each language has its own. Learning three at once won’t have Spanish words surfacing in the middle of a Japanese session.
Can I see how I’m doing?
Yes. The review tab shows what’s due now, what’s coming, and charts of what you’ve learned over time.

The AI tutor

What can I ask it?
The questions a dictionary can’t take. Why that tense, why that particle, whether anyone would actually say this out loud. It knows the passage you’re reading, so you can ask about the sentence in front of you rather than describing it first.
Is there a limit?
Fifty messages a day, included with Premium.
Can I trust what it says?
Mostly, and it’s very good on grammar questions of the sort above. It is still a language model, so treat a confident answer about a rare idiom or a regional usage as a strong hint rather than the last word.

Plans and billing

Is there a free version?
Yes, and it isn’t a countdown. Make an account with no card and you get the library in every language we cover, the newest lessons, stories and series, word lookup with pronunciation and audio, and the full spaced repetition system.
What does Premium add?
The whole catalogue rather than just what’s new, daily news articles in every language, importing your own links, files and text, and the AI tutor.
How much is it?
Premium is $12.99 a month or $99.00 a year in USD, and both come with a 7-day free trial. The annual plan works out at $8.25 a month. See the pricing page for the full comparison.
How do I cancel?
Whenever you like, and you keep Premium until the end of the period you’ve paid for. If you subscribed on the web, cancel from your account settings. If you subscribed through the App Store, cancel through your Apple subscriptions, since Apple handles the billing in that case.
Can I get a refund?
App Store purchases are refunded by Apple under their policy, and we can’t process those ourselves. For anything bought on the web, email support@polyread.io and we’ll sort it out.

Your account and your data

Does my progress follow me between devices?
Yes. Your library, your place in every document and every word you’ve saved live with your account, so signing in somewhere else picks up mid-sentence.
Does PolyRead work offline?
Not at the moment. Content, lookups and audio are all fetched as you go, so you’ll want a connection.
Does PolyRead support end-to-end encryption?
No, PolyRead does not currently offer end-to-end encryption. Our focus is on delivering a smooth user experience, rather than providing enterprise-level security features. If you’re handling sensitive or classified information that requires the highest level of security, we recommend using specialized tools designed for that purpose, rather than storing such content in PolyRead (or any cloud-based service). However, for everyday use, your personal content is kept private. For example, if you upload a PDF, only you will have access to it.
Can I delete my account?
Yes, from the Account tab in the app. If you’d like the content you uploaded removed as well, email support@polyread.io and we’ll take care of it. The privacy policy has the detail on what we store and why.
I’ve found a bug, or something is missing.
Please tell us at support@polyread.io. Requests for a language, a book or a podcast are genuinely welcome, and they do get read.

Still stuck?

Requests for a language, a book or a podcast are welcome too.

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